TERMS OF SALE
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
These Terms of Sale (“Agreement”) applies to the purchases you make through Lilyful website at lilyful.com(“Site”). This Agreement is a legal agreement between you and Lilyful (“we,” “us,” or “Lilyful”). This Agreement applies to the purchases of products and/or services on or through the Site.
- Order Acceptance and Cancellation. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. Without limiting the generality of foregoing, we may cancel your order based on the limited availability of products, discontinuance of products, failed credit card transactions or inaccuracies or errors in pricing information. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account.
- Changes in Products and Pricing. We regularly update our offerings of products on the Site, and we may discontinue products at any time without notice. We will not be liable for any lack of availability of products featured on our Site. All pricing for the products available on our Site is subject to change.
- Order Cancellation by You. You may cancel your order any time before the order is shipped by emailing us at email@example.com. Once a product is shipped, your order may be returned subject to the Return and Exchange Policy described in Section 5 below.
- Shipping. Please allow up to 24 hours for Lilyful to respond to your online order.
- International Shipping. Shipping rates for Australia, Canada, and Mexico will be shown during checkout. The total cost of shipping shown on checkout will have the combined rate of shipping plus duties prepaid. Please allow 48 hours for Lilyful to respond to international orders.
Online orders are processed and shipped during our regular business hours (Monday-Friday from 9 a.m. to 5 p.m. PST). If you have placed an order after hours, weekend or holiday, the order will be processed and shipped on the following business day.
Orders placed on the Site can only be shipped to addresses within the United States.
For domestic shipping within the 48 contiguous United States, we charge a flat shipping fee of $6.00. Free shipping on orders $150+. Shipping charge for delivery to other regions will vary depending on the delivery location and the size of your order. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
- Returns and Exchanges.
No Cash Refund: All products are sold “as is.” You assume the responsibility for your purchase, and NO CASH REFUNDS WILL BE ISSUED.
Return for Exchange and Online Credit: On the other hand, most of online orders (except certain few items*) may be returned for a full refund or online-store credit within 21 days from when you placed your order. (“Return Period”). Items must be unworn and have original tags attached. You may begin the return process by emailing us at firstname.lastname@example.org. We are unable to do any size or item exchanges due to our limited stock.
You can initiate returns by visit our return center at https://returns.lilyful.com/
Damaged Items: In the rare event you receive a damaged item, please contact us within 14 days of the initial delivery for a refund or exchange.
Return For International Orders: For international returns, the return period will be extended to 30 days. All return labels must be paid by you.
Customers are responsibile to pay for all duties, taxes, and any other fees assessed by the government of The United States Of America.
Any items that were discounted will only be refunded for online store credit.
Any items bought in the Sale Section is final sale.
If we approve your return, you must promptly send your product and ensure that the returned product is received by us within the Return Period. Any returned product that arrives after the Return Period will be rejected regardless of prior approval and sent back to you at your expense.
We will not issue credit for the original shipping fees charged at the time of your order unless your return is due to our error or defective product. You are responsible for the cost of shipping all returns.
Once we receive your returned package, please allow 5 Business days for our return department to process your return. After successful inspection, our return department will issue an online credit which may be used for purchases on our Site only. Online credits will be sent via email to the email address entered at checkout.
Return Address: You can send your approved returns to:
211Los Cerritos Center
Cerritos, CA 90703
* Nonreturnable Items: Body suits, bathing suits, intimate apparel, accessories and clearance items are not returnable. Sales of the aforementioned items are final.
No In-Store Return or Exchange: Lilyful stores cannot accept returns or exchanges of products purchased from the Site. Online orders from the Site may be returned by mail to the above Return Address only.
Lilyful is not responsible for any lost or stolen packages. If you believe that your package has been lost or stolen, please contact USPS and file a claim here.