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Terms of Sales and Return

 

TERMS OF SALE

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.

These Terms of Sale (“Agreement”) applies to the purchases you make through Lilyful website at lilyful.com(“Site”). This Agreement is a legal agreement between you and Lilyful (“we,” “us,” or “Lilyful”). This Agreement applies to the purchases of products and/or services on or through the Site.  

BY PURCHASING A PRODUCT ON THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY IT INCLUDING LILYFUL’S PRIVACY POLICY AND TERMS OF USE WHICH ARE INCORPORATED HEREIN BY REFERENCE.

ARBITRATION NOTICE:  DISPUTES ABOUT THESE TERMS OF SALE AND LILYFUL PRODUCTS AND/OR SERVICES ARE SUBJECT TO BINDING ARBITRATION AND CLASS ACTION WAIVER AS DETAILED IN SECTION 18 OF THE TERMS OF USE WHICH IS INCORPORATED INTO THIS AGREEMENT BY REFERENCE.

 

  1. Order Acceptance and Cancellation. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged.  Without limiting the generality of foregoing, we may cancel your order based on the limited availability of products, discontinuance of products, failed credit card transactions or inaccuracies or errors in pricing information. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. 
  2. Changes in Products and Pricing. We regularly update our offerings of products on the Site, and we may discontinue products at any time without notice. We will not be liable for any lack of availability of products featured on our Site. All pricing for the products available on our Site is subject to change. 
  3. Order Cancellation by You. You may cancel your order any time before the order is shipped by emailing us at web@lilyful.com. Once a product is shipped, your order may be returned subject to the Return and Exchange Policy described in Section 5 below.
  4. Shipping. Please allow up to 24 hours for Lilyful to respond to your online order. 

Online orders are processed and shipped during our regular business hours (Monday-Friday from 9 a.m. to 5 p.m. PST).  If you have placed an order after hours, weekend or holiday, the order will be processed and shipped on the following business day.

Orders placed on the Site can only be shipped to addresses within the United States.

For domestic shipping within the 48 contiguous United States, we charge a flat shipping fee of $6.00.  Shipping charge for delivery to other regions will vary depending on the delivery location and the size of your order.  Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.

  1. Returns and Exchanges.  

No Cash Refund:  All products are sold “as is.”  You assume the responsibility for your purchase, and NO CASH REFUNDS WILL BE ISSUED.

Return for Exchange and Online Credit: On the other hand, most of online orders (except certain few items*) may be returned for a full refund, exchange or online-store credit within 14 days from when you receive your order or when initial delivery attempt is made, whichever earlier (“Return Period”). Items must be unworn and have original tags attached. You may begin the return or exchange process by emailing us at web@lilyful.com. 

Any items that were discounted will only be refunded for online store credit.

If we approve your return, you must promptly send your product and ensure that the returned product is received by us within the Return Period.  Any returned product that arrives after the Return Period will be rejected regardless of prior approval and sent back to you at your expense. 

We will not issue credit for the original shipping fees charged at the time of your order unless your return is due to our error or defective product. You are responsible for the cost of shipping all returns.

Once we receive your returned package, please allow 5 Business days for our return department to process your return. After successful inspection, our return department will issue an online credit which may be used for purchases on our Site only.  Online credits will be sent via email to the email address entered at checkout. 

Return Address: You can send your approved returns to:

Lilyful
327 Los Cerritos Center
Cerritos, CA 90703

 

* Nonreturnable Items: Body suits, bathing suits, intimate apparel, accessories and clearance items are not returnable. Sales of the aforementioned items are final. 

No In-Store Return or Exchange:  Lilyful stores cannot accept returns or exchanges of products purchased from the Site. Online orders from the Site may be returned by mail to the above Return Address only. 

 

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