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Frequently Asked Question


Can I Cancel My Order?

  • If you want to cancel your order, you can reach out to us at 12 hours after you placed your order. Items may have shipped before the 12 hours. Cancellation is not guaranteed.

How much is shipping cost?

  • All orders are $8 Flat Rate. Any orders $75 or more will have free shipping.

Do you ship to Hawaii and Alaska?

  • Yes we do!

Do you ship Internationally?

  • We are currently shipping to Australia, Canada, and Mexico.

Can I return items to one of your Lilyful Stores?

  • We are unable to accept online returns in any of our physical locations.

What do I do when I receive an incorrect or damaged item?

  • For incorrect orders, email with your invoice number. For damaged item, we would need a photo proof of the damaged area.

Do you offer size exchanges?

  • We unfortunately do not offer size exchanges due to limited quantity.

Do you offer return shipping labels?

What do I include in the return?

  • Please include the unworn item with hangtags as well as the invoice.

Why didn’t I receive a full refund?

  • Shipping cost will be deducted from the original payment.

Can I return items bought with discount promo code?

  • You can return discounted orders back to us, but we can only refund them back for Online Store Credit.

Return to Sender

  • Lilyful is not responsible for any package that has been marked “returned back to sender due to insufficient address.”
  • If your item has been returned back to sender, we will reach out to you to see if you want the package redelivered. You will be charged for the reshipment label.
  • If your item was returned back to sender and you want to return that package, we will deduct the shipping cost from your total amount.

 Lost Or Stolen Packages


  • Lilyful is not responsible for any lost or stolen packages. If you believe that your package has been lost or stolen, please contact USPS and file a claim here.