Frequently Asked Question


Can I Cancel My Order?

  • If you want to cancel your order, you can reach out to us at web@lilyful.com 12 hours after you placed your order. Items may have shipped before the 12 hours. Cancellation is not guaranteed.

How much is shipping cost?

  • All orders are $6 Flat Rate. Any orders $150 or more will have free shipping.

Do you ship to Hawaii and Alaska?

  • Yes we do!

Do you ship Internationally?

  • We only ship domestically in USA.

Can I return items to one of your Lilyful Stores?

  • We are unable to accept online returns in any of our physical locations.

What do I do when I receive an incorrect or damaged item?

  • For incorrect orders, email web@lilyful.com with your invoice number. For damaged item, we would need a photo proof of the damaged area.

Do you offer size exchanges?

  • We unfortunately do not offer size exchanges due to limited quantity.

Do you offer return shipping labels?

  • For any returns, customers are responsible for their own shipping labels.

What do I include in the return?

  • Please include the unworn item with hangtags as well as the invoice.

Why didn’t I receive a full refund?

  • Shipping cost will be deducted from the original payment.

Can I return items bought with discount promo code?

  • You can return discounted orders back to us, but we can only refund them back for Online Store Credit.

Return to Sender

  • Lilyful is not responsible for any package that has been marked “returned back to sender due to insufficient address.”
  • If your item has been returned back to sender, we will reach out to you to see if you want the package redelivered. You will be charged for the reshipment label.
  • If your item was returned back to sender and you want to return that package, we will deduct the shipping cost from your total amount.

 Lost Or Stolen Packages


  • Lilyful is not responsible for any lost or stolen packages. If you believe that your package has been lost or stolen, please contact USPS and file a claim here.

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