- Returns and Exchanges.
No Cash Refund: All products are sold “as is.” You assume the responsibility for your purchase, and NO CASH REFUNDS WILL BE ISSUED.
Return for Exchange and Online Credit: On the other hand, most of online orders (except certain few items*) may be returned for a full refund or online-store credit within 14 days from when you receive your order or when initial delivery attempt is made, whichever earlier (“Return Period”). Items must be unworn and have original tags attached. You may begin the return process by emailing us at firstname.lastname@example.org. We are unable to do any size or item exchanges due to our limited stock.
Damaged Items: In the rare event you receive a damaged item, please contact us within 14 days of the initial delivery for a refund or exchange.
Any items that were discounted will only be refunded for online store credit. Any items that were bought in Sale Section are final sale.
If we approve your return, you must promptly send your product and ensure that the returned product is received by us within the Return Period. Any returned product that arrives after the Return Period will be rejected regardless of prior approval and sent back to you at your expense.
We will not issue credit for the original shipping fees charged at the time of your order unless your return is due to our error or defective product. You are responsible for the cost of shipping all returns.
Once we receive your returned package, please allow 5 Business days for our return department to process your return. After successful inspection, our return department will issue an online credit which may be used for purchases on our Site only. Online credits will be sent via email to the email address entered at checkout.
Return Address: You can send your approved returns to:
327 Los Cerritos Center
Cerritos, CA 90703
Lilyful is not responsible for any lost or stolen packages. If you believe that your package has been lost or stolen, please contact USPS and file a claim here.